Faqs

How to order

Ordering Online.

Once you have found a product you wish to order simply place it into your basket. When finished you will be taken to our secure server in which you can choose to pay by paypal or to supply us with an Official Purchase order number.


Ordering by phone.

If you wish to place an order over the phone, please call our customer service line on: 01530 814322

Ordering by fax:

If you wish to order by fax you can download copies of our order forms.
Simply fill them out and fax them to us on: 01530 460257

Order Form (Word Document)
Order Form (PDF File)

 

How can I pay for my order?


Online orders can be invoiced
Simply supply us with an offical purchase order number and we will invoice you once goods are dispatched
 

Paypal
Pay safe and securely online using Paypal


Cheque
Please make all cheques payable to - The Tiger Moon Trading Company Ltd
 

Bacs
Bacs Direct Credit is a simple, secure and reliable service, which enables organisations to make payments by electronic transfer directly into a bank or building society account.
 

Tiger Moon bank account details

Account Name - The Tiger Moon Trading Company Ltd

Account Number - 26519917

Sort Code - 60 06 02

 

 

 

 

 

Can I cancel or change an order?

 
You can cancel or change an order at any time.

Simply call our customer service on: 01530 814322 with your order details.

I want to order a site-centered product, how do I go about doing so?


Our site-centered products are items such as our Historical and Current Ordnance Survey mapping.

We will provide the mapping centered on the postcode of your delivery address unless stated otherwise.

If you require anymore information please contact us on: 01530 814322 or email: info@tigermoon.co.uk

 

How do I return items I've purchased?


Please contact us on 01530 814322 and a member of our team with advise you of the correct procedure

Do I have to pay for returns?


We will refund all postage costs on damaged, faulty or incorrect orders, if the items you wish to return are none of the above then we can not refund you the postage cost
.

Do I have to pay for delivery?

Yes, Delivery charges are as follows :

 





Order value up to £50 = £5.25
£51 - £100 = £10.25
£101 and above = £15.25

Outdoor classroom delivery charges:

Order value up to £50 - £100 = £15.00
£101 and above = £20.00

 

How long do I have to wait for my items?

All orders take up to 14 days for delivery.

Outdoor Classroom orders take 21 days for delivery.

Can I order from overseas?

Yes, We would require payment in Advance and there would be an increase in the delivery cost for any more info you can either phone or emails us

Customer Services 01530 814322

Email: info@tigermoon.co.uk

 

 



 

 

 

How do I contact Tiger Moon?

Click the link below to view our contact page.

Contact us


 

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